Looking Back & Looking Forward - CEDR's Review of 2020

2020 has been an incredibly challenging year. Necessity being the
mother of invention saw us all adapt to new ways of working with
both colleagues and clients alike.


As we move into 2021, what can we learn from this tumultuous year
to ensure we effectively meet the challenges and opportunities of
the next?


CEDR spoke to John Munton, Lauren McGuirl and Susanne Schuler
about:


- The challenges they faced in their respective departments
- The cross-company learning and how their teams and service
offerings have adapted
- What can users of dispute resolution services expect in the
coming year
- How will conflict skills help individuals, teams and companies
respond to the continuing COVID-imposed crisis
- Aspirations for 2021 and beyond


The aim of this podcast is to pool together the expertise from
CEDR's three distinct, but ultimately connected business units
and to share some personal reflections and insight.