Conflict Engagement Skills for Leaders | Episode 3

A lot has been written about leadership skills, especially
recently.

However, what is often missing from these works is a leader’s
role in managing conflict or emerging conflict situations within
an organisation.

In this podcast series, James South, CEO at CEDR will explore the
mediator and conflict engagement skills he utilises every day in
his role as a leader.


“When opening the conversation, your tone is crucial. Don’t seek
to come in and persuade, or shut the conversation down – come
from a position of genuine curiosity.”


As with anything in your professional life, if you don’t prepare
effectively or start the conversation well, it severely limits
the opportunity for a successful outcome.


This episode dissects the anatomy of having a difficult
conversation and provides leaders with ‘Six Tips on How
to Prepare and Start Well’