Tony Allen: Restoring Relations with the NHS

CEDR Mediator Tony Allen discusses how mediation and the NHS
Resolution Scheme can help to restore relations and trust with
patients and claimants. Video Contents: 00:00 - People are afraid
to be ill again because they've stirred the pot 00:13 -
Rebuilding a relationship 00:23 - Acknowledging that someone who
has been let down, has a voice and the right to be heard 00:33 -
Making sure that steps have taken place to ensure there is no
repeat and that lessons have been learned #cedr #mediation
#clinical #medical


Watch the video here: https://youtu.be/Anbhh0gyasQ