Opening New Doors with Michelle Sutter, VP of Sales at Holland America

00:36 Intro


01:11 Michelle Sutter- VP of Sales Holland America


02:26 Life at Sea


02:39 British Columbia


03:38 Translating


04:12 I never sold


04:57 It isn't selling if you are sharing stories


05:32 The intersections of dominant themes


06:50 Tell a good story


07:48 A series of different stories


09:00 Aspiring for higher levels of leadership
09:31 Storytelling as a visual tool


09:56 Becoming the leader you never had


10:41 Managing vs Leading


12:38 Understanding the team members you are in service to


13:03 You're a Motivator


14:06 Building Culture


14:42 Snacks


15;30 Everybody Matters- Bob Chapman


16:44 Growth Mindset


18:05 Thinking Differently


18:22 External innovation


18:57 Work Human


20:12 Implement tangible takeaways


21:33 Clear intentions


22:07 A Cultural shift


22:52 Resistance


23:15 A learning circle


23:50 Carole Dwight- Mindset


25:25 Don't bring business cards


26:32 Making Connections


28:13 What would i do differently


29:58 Lack of self-awareness


30:19 Unintended consequences


32:02 Negative events with possible outcomes


32:30 The happiness advantage


34:20 Infinite positivity


35:33 A habit towards gratitude


36:35 Opportunity


37:29 Embracing change


37:57 Broadcasting happiness


39:56 Books as wine


40:29 The power lead


42:31 Fact checking


42:59 Contagious optimism


44:22 Rainbows and unicorns


46:13 Staying anchored


46:27 C.A.R.E


48:10 Personal Advisory Board


49:24 Ruffle some feathers


50:09 Radical shift