Episode 069 - Team Code of Conduct

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When I get called
into a business because they need help to sort out
some issues, the people in charge often
say to me: “I want to get more out of my team and I
want my sales manager to become better at getting more out
of my team”.  


When this happens my first question always is: “Is
there an agreement on what represents the ideal behaviours that
would underpin great results in
this business? “Unfortunately, I’ve received a no for
an answer more than once. 


This scenario is not the one we want for our businesses, that’s
why today we are going to talk about an absolutely essential
topic, the Team Code of Conduct. 


What is that? you may ask. Basically, it is the optimal
alternative to this problem. 


In most businesses, there is often, pretty much always, an
agreement on what the actual goals of the game are. This is what
we want for our own businesses because it is key to have
everybody on the same page in order to accomplish those
goals. 


If the team knows exactly what the core values are, they know
what is expected from them, and they also know what to expect
from their teammates then they all together maximise their
possibilities because the impact of one crucial element is
drastically reduced. I am talking about the factor of
interference.  


In business, results in an organisation are a function of
potential subtracted by interference. Which means that if there
is interference, because there is no agreement, because they
don’t know what is expected from them, then their performance is
going to be largely compromised. 


Keep in mind that when something isn’t clear, when there is no
explicit code about what the values, the accepted behaviours, and
the targets are; people make their own.  


How can we expect great performance when everybody is doing what
they think is best, without any consensus on the way things are
going to get done? Personal interests may come before the whole
team’s well-being.  


It is pretty straight-forward, right? Well, having the
information is just a part of it. Getting to realise all the
things you are doing wrong and turning them into their positive
equivalent can be hard, but only if you want it to be that
way.  


For instance, you can ask yourself and your team what are the
unacceptable behaviours around your workplace, how can you flip
them to their positive equivalent? If you are usually late for
meetings, what is keeping you from getting there on time? If
there is no communication between your team, what is going on and
what has to be done to make great team-work happen? 


There is more complexity beneath the surface of an issue than you
may expect, so if you are interested in getting to the core of
this particular one and most importantly, in making things right
for you, your team, and your business; I encourage you to listen
to this week’s episode.  


I’m sure you’ll get valuable knowledge and ideas out of it. 


To DOUBLE your lead-to-sale CONVERSION with the leads you already
have, go to http://JohnBlakeAudio.com for his exclusive, free,
no-fluff, audio training and companion PDF guide.


Inside you’ll get word-for-word email followup templates, phone
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