How to Be a Sustainable Non-Profit SNF with KJ Page, Executive Director of Chaparral House

On this episode of the LTC Heroes Podcast, KJ Page, Executive
Director of Chaparral House sits down with us to share her
insight about balancing high-quality care with profitability at
non-profit SNFs.


KJ discusses the challenges of putting residents’ care first
while having to pay close attention to budget requirements. She
explores the importance of reducing staff turnover in LTC as a
way to improve your bottom line and the overall satisfaction of
residents and their families. KJ points out that budgeting
appropriately to fairly compensate your staff and using surveys
to gauge their level of morale are both important for retention.


KJ highlights the elements that lead to profitability and
sustainability such as case mix, proper staffing, location, and
an SNF’s ability to adapt to budget restrictions.


She wraps this episode by encouraging SNFs to focus on the small
things that lead to contentment for their residents because
contentment is always needed before happiness can come about. KJ
also leaves us with some advice about the importance of letting
yourself be heard when it matters most.


Learn more and sign up to be notified about future episodes at
LTCHeroes.com


Resources:


https://www.chaparralhouse.org/


https://www.mcknights.com/


Provider Magazine


https://www.pioneernetwork.net/


A Complaint is a Gift


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