Problem Solving through Change Management with Annette Greely, President and CEO at Jones-Harrison Residence

Change Management in LTC

In this episode of the LTC Heroes podcast, Annette Greely,
President and CEO at Jones-Harrison Residence, shares her
experience of improving LTC facilities through effective change
management.


She says that although some LTC facilities look good on paper,
you need to enter those facilities with “eyes wide open,” taking
an honest look at what needs to be improved. She shares how she
addresses change with leaders that are stuck in their ways by
finding a balance between pushing them in the right direction and
respecting where they’re at.
Improving Culture at LTC Facilities

Annette describes the importance of involving all parties
affected by the change from the beginning and supporting them to
stay accountable so that the changes can last.


She notes that cultural change happens when there’s buy-in from
management, and even more importantly, when lower-level staff
truly understand the “why” of making certain culture changes.


Annette also shares why change management leaders need to be
transparent with their decisions so that all organization members
understand why the changes are necessary. She closes the episode
by discussing how having flexibility as a leader leads to more
effective outcomes for those you are leading.


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Rapid Fire Q/A:

What kind of valuable and actionable advice do you expect we’ll
cover in today’s episode?


Annette: I think what we're going to talk about is change
management. I don't think we ever really use the language in our
industry, but that is an essence of what we are doing when we're
always managing and looking at system changes.


What is one lesser-known resource, book, or newsletter that you
go to when you want to be up to date on LTC info?


Annette: I really read everything. And I think that's the way to
do it. I like reading things, even outside of our industry, that
might be talking about our industry to give us a different
perspective.


Who is one mentor who has influenced the way that you do care in
our industry?


Annette: I don't really pick just one person. I feel like people
come and go through our careers and I pick the best parts of
multiple people.


If you were going to start over in LTC with the knowledge you
have today, what advice would you give to your younger self?


Annette: Don't be afraid to make decisions that people might not
like. Because if you're going to be a leader, you're going to be
in that position, you're going to make decisions people don't
like and families don't like and as long as you're doing it for
the right reason, hold your ground.
Resources:

https://www.linkedin.com/in/annetteg7/


Good to Great - Jim Collins


7 Habits of Highly Effective People - Stephen Covey


Checklist Manifesto - Atul Gawande