Dynamics of a Family-Run LTC Facility with Lisa and Ally Leatherwood

Managing a Family-Run LTC Facility

On this episode of the LTC Heroes podcast, Lisa Leatherwood,
Administrator of Silver Bluff Village, and Ally Leatherwood, CNA
at Silver Bluff Village, join us to discuss their experience of
managing and working at their family-run LTC facility.


Lisa is the third-generation operator at Silver Bluff Village and
she describes how leadership qualities and skills get passed down
through generations. She notes that it’s a process of taking the
best qualities from past generations and revamping any qualities
that could be improved.


This continuous improvement, passion for LTC, and humble
confidence in how they do things have been a key driver of
success for Silver Bluff Village.
Importance of Reputation

Lisa discusses the importance of developing a good reputation as
a family-run business in order to have ongoing support from your
community, especially when the going gets tough as in the case of
the pandemic.


As where other LTC facilities kept quiet about their response to
the pandemic, Silver Bluff took an honest approach and was
transparent with the public about what was happening and what
they were doing in response.


Ally also makes an appearance and shares her journey of learning
from her Mom, and why she ultimately decided to also join the
family business.


Learn more and sign up to be notified about future episodes at
LTCHeroes.com.
Resources:

https://www.linkedin.com/in/lisa-leatherwood-64279291/

https://www.silverbluffvillage.com/