Getting to Yes with Todd Andrews, President of the CCRC Division at Asbury Communities Inc.

LTC Leadership and Problem Solving

On this episode of the LTC Heroes podcast, Todd Andrews,
President of the CCRC Division at Asbury Communities Inc., sits
down with us to share his experience of developing the people and
LTC communities he has served.


Todd says his guiding principle throughout his leadership journey
has been the concept of “getting to yes.” In other words, how do
we get to a point where we’re listening to the needs of our
employees and giving them the proper resources in order for them
to say yes to the challenges they face? Also, how do we get
people to say yes to visiting campuses and other activities
amidst the challenges presented by the pandemic?


Todd explains that listening to the people closest to a given
problem is the best way to “get to yes” and find a solution that
aligns with their goals. He discusses why we should focus on
getting back to now instead of normal, noting that we can only
move forward by directing our efforts in the present moment.
LTC Improvements

Todd also discusses some of the positives that came from the
isolation of the pandemic, including seniors embracing technology
and the emphasis put on clear communication.


Todd closes the show by encouraging us to find a balance between
being an operator and a dreamer, and also reinforces the idea of
putting employees and residents at the center of everything we do
in the industry.


Learn more and sign up to be notified about future episodes at
LTCHeroes.com
Rapid Fire Q/A

What kind of valuable and actionable advice do you expect we’ll
cover in today’s episode?


How we “get to yes.” We're going to talk a lot about how we can
come out of Covid, what things we should be thinking about, and
how we can better serve the elders that we care for. We’ll talk
about how to engage families differently and also some of the
learnings I’ve had over the years.


What is one lesser-known resource, book, or newsletter that you
go to when you want to be up to date on LTC info?


For me, the best resource is the people that I know that work in
the industry, that I've gotten to be friends with over time, that
I've been in competition with, and that I've met at conferences.
I think it's easy to forget sometimes the wealth of knowledge you
have in your network.


And I think using that network is very wise when it comes to
uncharted times. We're all learning this as we go. I think you
could go to a book, and we all read plenty of management books,
but I get a lot more from friends and colleagues in the industry.


What advice would you give your younger self starting in LTC?


Listen, listen, listen, not talk. Listen to what people tell you.
Pay attention to what's around you and learn from your mistakes.
And then I would say the biggest one is to be reflective. Realize
your part in whatever you’re engaged in.


Resources:


https://www.linkedin.com/in/todd-andrews-54035832/


https://www.asbury.org/