Employee Satisfaction and Measuring Success with Gretchen Brown, President and CEO of Stonehill Franciscan Services

In this episode of the LTC Heroes podcast, Gretchen Brown,
President and CEO of Stonehill Franciscan Services joins us to
discuss how to develop an organization by breaking down silos and
supporting staff in a productive way.
Breaking Down Organizational Silos

Gretchen talks about her experience at Stonehill and highlights
the importance of forming strong relationships right off the bat
with your staff as a new CEO. She also points out that if there
are fragmented elements of an organization, realigning them
should be a top priority as you begin your journey with an
organization.


When it comes to breaking down silos, Gretchen says it’s vital to
include all departments and voices in your discussions in order
to truly improve. You not only need to listen, but actually
implement solutions that will help support the culture you want
to establish within your organization.
Setting Employee Expectations

Gretchen notes that setting proper expectations for employees and
following up with them on those expectations goes a long way
toward employee satisfaction. They need to feel like their
responsibilities are actually in line with their assigned
position, and they also need to feel that the behind-the-scenes
logistics of their position are being taken care of properly.


Gretchen also shares some great insight on the tools and metrics
she uses to gauge success within her organization, and these can
be explored in the resources section below.


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