P205 - Why Customer Success is a values driven movement, with Nick Mehta, CEO, Gainsight

Nick Mehta is the CEO of Gainsight, the category defining and
leading customer success company for SaaS businesses around the
world. Nick kindly joined Notion to take part in our Pain of
Scale podcast to discuss why customer success is so critical to
success in recurring revenue businesses.


Key points:


CSM is about way more than churn, it’s about deep and
intimate customer understanding.

Why a customer success manager should be one of your first
five hires.

How customer success is evolving and driving convergence
between customer success and product development.

Why in today’s economy companies must deliver shared success.



Read the full story:
https://notion.vc/resources/why-customer-success-is-a-values-driven-movement/