R03 - Building a healthier business, with Mads Fosselius, CEO, Dixa

Mads is the CEO of Dixa, and as a customer services platform it
was only natural for them to double down on helping customers
work through these challenging times.


Highlights:
- Finding the right balance of investment in innovation to
delight our customers and capital efficient growth is our
priority.
- We are still growing very fast, but the business is healthier
in many ways.
- It is no longer acceptable - if it ever was - to grow fast
despite the costs and the consequences.


Mads Fosselius is the CEO of
Dixa, a customer service platform which helps
brands build stronger relationships with their customers to
deliver a better experience, by unifying all the customer
communication channels and data into one platform. Many of their
customers have seen a massive increase in customer traffic and,
at the same time, all of their customer’s customer services
people are working remotely. This combination puts Dixa’s
customers under a lot of stress.