Trailer

It feels like we are on the precipice of a customer
revolution. 


Many companies say they are obsessed with their customers.


But from the outside, it is very hard to tell who is leading the
charge. 


In customer-centric organizations, there is often a visionary
leader who drives the customer experience -- regardless of their
title. 


Whether you're an executive in marketing, IT, sales, service, or
HR -- you need to build smarter customer experiences. 


It is your job to drive innovation, foster trust, inspire
loyalty, and demonstrate value to your customers. 


This podcast is for those who are driving forward CX at their
organizations, no matter what their official title is.


Each episode shares the vision and story of a leader who created
innovative -- and unexpected -- ways to empower their employees
and delight their customers. 


I’m your host Phil Dillard, and I am excited to bring you stories
and insights from the top minds in CX.


We will help you build smarter customer experiences that
earn loyalty and foster trust.


So tap subscribe get ready for The Customer Experience Show or
learn more at TheCustomerExperienceShow.com.