Digital Access for All with Howard Pyle, Founder of ExperienceFutures.org

This episode features an interview with Howard Pyle, founder of
ExperienceFutures.org.  In this episode, Howard talks about
the true meaning of digital equality, front-end experience
automation, and why there will never be a single solution suited
for all users.


Quotes


“The social issue is twofold. One is that all the sites, all the
tools you interact with are designed for privilege. They're
designed for people who already know how to use technology.
They're designed for people who sit in front of a computer all
day. They're designed for people who have reference to things
like the way design system conventions work. We expect you to
know how these systems work...And so if you don't know how to
access those sites, suddenly you lose access to the things you
need to do in your daily life. You can't access government, you
can't access healthcare. You can't access your financial services
because you don't know how those tools work. And that's where it
becomes a social issue.”


Time Stamps


*[3:27] Understanding the depth of the digital divide


*[6:04] Digital inequity as a social issue


*[10:05] A new way to look at digital equity


*[18:01] The nexus of experience design and automation


*[22:19] Democratization of digital access


*[24:06] Whose problem is digital inequity?


*[25:40] Designers create for privileged audience


*[29:04] Defining CX


*[37:00] Committing to digital equity at the leadership level


*[41:23] Addressing design equity with help from
ExperienceFutures


Bio


Howard is founder of Experience Futures and a 20-year design and
digital platforms veteran. He was previously SVP of Global
Customer Experience Design at MetLife, VP in IBM’s Design
Studios, and founder of several startups.


Thank you to our friends


This episode is brought to you by IBM. If you are responsible
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Links:


Connect with Howard on LinkedIn


Follow Howard on Twitter


Check out ExperienceFutures.org


Connect with Phil on LinkedIn


Follow Phil on Twitter