EP36: Shep Hyken - How To Deliver Amazing Customer Service

Do you WOW your clients?


If not, you might lose them.


According to our guest, customer service expert and New York
Times best-selling author, Shep Hyken, you have to recognize
every interaction you have with a client forms an impression, so
make it a good one.


During this interview, you'll discover...


The power of gratitude and how it will take your customer
service to new heights

The importance of truly understanding your clients' needs

How to deal with difficult customers in a respectful way



To find out more about Shep, visit
https://www.thesuccessfulbookkeeper.com.