EP166: Shep Hyken - Focus On Your Client’s Experience

A business that makes life easier for the customer is a way to
make you stand out.


Our returning guest, Shep Hyken, who is a customer service expert
and New York Times bestselling author, agrees.


His focus is to help businesses build relationships with their
customers and deliver amazing customer service which eventually
leads to their loyalty.


During this interview, you'll discover...


The importance of client experience

How to be more convenient

How to create a journey map



To find out more about Shep, visit
https://www.thesuccessfulbookkeeper.com.