EP217: Joey Coleman - What You Need To Know About Customer Retention

Customer retention.

If you get the first 100 days right, you'll have a client for
life.

That's the successful and proven mantra of our guest today.

Joey Coleman is a speaker, consultant, mentor and the author of
the bestselling book, Never Lose a Customer Again.

While most business owners focus on marketing or closing the
sale, Joey believes that relationships, customer experiences and
interactions in the first 100 days after the sale is the most
important ingredient to earning a loyal lifetime customer.


During this interview, you'll discover...


The importance of having a clear understanding of your
current client's journey

“How do I get more” versus “How do I get deeper”

Tips on how to create remarkable experiences during the
customer lifecycle



To find out more about Joey, visit
https://www.thesuccessfulbookkeeper.com.