EP343: Adrienne Bellehumeur - Discover The Hidden Power Of Effective Documentation

“I would say, if you are never really wrong, you are
never really right either, you need to put things down (on paper)
to get clarity, to move work forward and make things
happen.”
-Adrienne Bellehumeur
 
Getting good at effective documentation isn’t easy. Whether
because we find it hard to take notes while actively listening or
we are afraid of losing face in a room full of people who aren’t
taking notes. So much valuable information is lost,
miscommunicated or inaccessible as it exists only in one person's
head.
 
So much of our value is tied to the things we think we do best.
It is hard to let go of that mentality and create documents that
allow for excellent reperformance. For as long as your
bookkeeping business is only successful because you are doing
everything, you will never be able to leverage your knowledge to
scale your business to new heights.
 
This episode's featured guest is Adrienne Bellehumeur who is the
director of Risk Oversight, a documentation and productivity
expert and author of The 24-Hour Rule. She has spent her career
developing a system of dynamic documentation that helps people
overcome their optimism bias (the belief we will remember every
detail of every meeting) to take effective documentation that
allows for near-perfect reperformance of their work.
 
If you are worried that you won’t be as valuable if everyone has
a playbook of your best skills or embarrassed to take notes for
fear of looking ‘less than’ your colleagues then this is the
episode to completely change your point of view on the importance
of effective documentation and the powerful role it can play in
the success of your bookkeeping business. So, grab a pen or get
your laptop ready to type because it's time to take some
notes!
 
During this interview, you'll learn...



The value of organization & information management
in successful businesses


How to solve problems with effective
documentation


The importance of overcoming our optimism
bias 



Click here to find out more about
Adrienne.
 
Connect with her on LinkedIn and
Twitter.
 
Click this link to learn more about Risk
Oversight.
 
Visit here to buy her new book, The 24 Hour
Rule.
 
Time Stamps
    
1:37 - Adrienne talks about her career journey
3:31 - Discovering the hidden power of documentation
6:13 - Overcoming optimism bias
7:56 - Simple practices for effective outcomes
12:55 - The most efficient ways to document
15:05 - Problem-solving with documentation
18:50 - The challenges in effective documentation
23:08 - Information management and organization
26:56 - Writing The 24 Hour Rule
30:43 - Acting on information before the value is lost
33:40 - Connecting with Adrienne