EP428: Tyler Otto - How Saying No Will Help You Grow

“Nowadays I fire people. I fired one client last month.
They didn’t even make it two months in. But the way they talked
to my staff and scope creep and demanding a lot of things that we
never agreed to, I let them go within a month and a half. Where
before I would suffer those clients for a year.”
-Tyler Otto


It is natural when starting a business to want to take any
clients, no matter how much they demand of us, or how badly they
might treat us. We want to be grateful for something because it
is better than nothing.


But we don’t have to get stuck in this mindset once our work
starts to speak for itself. We can increase our price, and remove
negatively impacting clients and employees, without feeling
guilty or disloyal.


The goal for our business is growth and hanging on to things that
just aren’t working, isn’t going to help us grow. 


Tyler Otto, President and Owner of Specialty Bookkeeping and Tax,
is this episode’s featured guest. He has spent his career
building systems for business success. In this episode, Tyler and
Michael explore learning from past mistakes, getting your people
and systems right, and why building strong workplace culture
matters.


If you aren’t sure how to say no to difficult clients, want to
hire a strong team, or just develop your company’s culture, then
this is the episode to get you thinking about what the future
could look like when you embrace your growth.


During this interview, you'll learn...



The value of getting it wrong so you know how to get it
right


How to roll with the punches


The importance of building a strong work
culture 



To find out more about Tyler, click here.


Connect with Tyler on LinkedIn.


You can listen to the UNAccountable Podcast at this
link.


Time Stamps


01:36 - Tyler discusses his career journey
03:05 - Positioning yourself for success
05:16 - Getting it wrong, to get it right
08:36 - Managing problem clients
11:32 - Pricing for your value 
16:36 - Rolling with the punches
18:55 - Future thinking
21:43 - Building a strong work culture 
27:12 - Setting the rules & sticking to them