14. The Importance of Having SOP's In Your Agency This Year

Wait, what is an SOP? Do I need one?

You’ve heard before that you ‘must have a standard operating
procedure in your agency’. But what do you actually need to
ensure you’ve prepared it properly?


How often should you update an SOP?

What should be included in an SOP?

Where do you start?



In this episode, Emma from the DOT & Co. team will teach you
exactly what you need in your SOP docs and why. Emma is the
leader of our training side at DOT & Co. and she’s someone
you should definitely learn from.


Ready to learn what an SOP is and why your agency needs it?
Listen in.


[HELPFUL LINKS]


SOP Template: get on the waitlist here


Onboarding Checklist: Grab our onboarding checklist
here. 



[ABOUT THIS PODCAST]


Welcome to the Happy Clients Podcast, brought to you by DOT and
Company-- the world's best and only team of client account
managers for digital marketing agencies. Whether you're a virtual
assistant, an agency owner, or a client-facing account manager,
we all deal with clients. Lucky for you. client management is
what we do best. On the happy client's podcast, we won't shy away
from the ups and downs of managing clients in the agency world,
but we'll be right there alongside you to learn together and
share the real juicy stuff we'll undoubtedly face when it comes
to client management. Now, let's dig in, chat CAM life and have
some fun along the way.


Cheers, to happy clients.