20. Daily Client Communication: Is It Overkill?

Welcome to: The Daily Pulse Something we've coined over here at
DOT & Co.


Do you ever feel like you should update a client, but you feel
like you don't have anything to update them on?


Don't worry, we've been there too.


If you're a digital marketing agency, your clients are likely
paying you the big bucks for your expertise, so they deserve
regular updates and face time. That's why we started The Daily
Pulse.


We're going to share exactly how we update clients on the daily.
It transformed our client communications, and we think it'll
transform yours too.


The Daily Pulse: What It Is + Why You Need It


It's time you start everyday off on the right foot with your
clients by implementing a quick daily pulse-check. Sometimes
these are in the form of metrics, strategy, or project updates—
and other times we simply are checking in on our client's
day-to-day with their families, hobbies, or dogs (shocker!).


As always, we do this every morning to set the tone with our
clients that we are hustling for them all day everyday.


Take our tricks are use this method next time you onboard a new
client. Something as easy as:


Hi Betty,


Popping in to say hello and to let you know that we haven't
forgotten about you!


Your project is a priority of ours, and we want to ensure we're
keeping you in the loop amongst our other projects in the hopper.
I'll be touching base in the next couple of days— until then, I'm
here if you have any questions & you can also reach me on
Skype. My username is xyz. Chat soon!


Taylor


This tiny add-on could really transform your client
relationships. Show them that they are loved + always top of mind
by connecting with them regularly. You'll thank us later!


So is daily client communication overkill?? We think
not. And we're making it easy for you to jump on the
bandwagon.


Come and grab our full stack of Daily Pulse email templates and
get on our level. Head over to https://www.dotandcompany.co/email
to download and integrate into your PM software.


Bing, bang, boom!


[HELPFUL LINKS]


Daily Pulse Set-Up: Grab our email templates here. 


[ABOUT THIS PODCAST]


Welcome to the Happy Clients Podcast, brought to you by DOT and
Company-- the world's best and only team of client account
managers for digital marketing agencies. Whether you're a virtual
assistant, an agency owner, or a client-facing account manager,
we all deal with clients. Lucky for you. client management is
what we do best. On the happy client's podcast, we won't shy away
from the ups and downs of managing clients in the agency world,
but we'll be right there alongside you to learn together and
share the real juicy stuff we'll undoubtedly face when it comes
to client management. Now, let's dig in, chat CAM life and have
some fun along the way.


Cheers, to happy clients.