46. Who's Your Perfect Agency Client? Here's Ours

No matter the service or product, it's always critical to outline
ideal client avatars in any agency. In the DOT & Company
world of Client Account Management, we are always getting asked
who our *perfect* agency client is. And now we're here to spill
it!


Here's our snapshot of a unicorn digital
marketing agency client


1) You are what we call "good people". You know—
the ones you’re on the same page with and feel that there’s
alignment on values like authenticity, respect, honesty. We love
genuine people!


2) You are an agency that has clients and killer
momentum in your space.


3) You have goals to grow and scale. (Psssst, we
also want to help you get there!)


4) You are ready to let go and allow our team to
come in and do what we do best— provide a premium client
experience that is smooooth like butter.


5) You are ready to invest in a
Client Account Manager— someone dedicated to your team and your
clients (we call CAMs the glue to it all).


And for the record, if you're reading this and thinking "I check
some of those boxes, but..." we are ALWAYS happy to chat and see
how we can help your agency. Because here's the thing...


If you're just getting started and don't have clients or
processes yet— check out our DOT Shop for plug
n' play systems to help you get streamlining and making clients
come raining in.


If you're a big and established agency with an already existing
team of client account managers or client success reps— hit us up
to help you with Training at DOT. That's right—
we have options to come as a "Done-With-You" service where we can
train your team in all of our methods of delivering a premium
client experience.


Moral of the story: let's talk


[HELPFUL LINKS]


Onboarding Checklist: Grab our
onboarding checklist here. 


Email Templates: Ready to use client-facing email templates, get
it here.


[ABOUT THIS PODCAST]


Welcome to the Happy Clients Podcast, brought to you by DOT and
Company-- the world's best and only team of client account
managers for digital marketing agencies. Whether you're a virtual
assistant, an agency owner, or a client-facing account manager,
we all deal with clients. Lucky for you. client management is
what we do best. On the happy client's podcast, we won't shy away
from the ups and downs of managing clients in the agency world,
but we'll be right there alongside you to learn together and
share the real juicy stuff we'll undoubtedly face when it comes
to client management. Now, let's dig in, chat CAM life and have
some fun along the way.


Cheers, to happy clients!