56. How To Delight Your Clients (It’s Easier Than You Think!)

How To Delight Your Clients (it’s easier than you
think!)


Listen, running an agency is no joke. There are SO many things
going on behind the scenes that people don't see. But how are you
ensuring that your clients are your top priority, and they feel
delighted?


Here are some ways to surprise and delight your agency clients.


#1. Make your clients feel like they are your only
client. Like most digital marketing agencies, you’re
drowning in emails, meetings timelines and to-do lists every day.
You’re juggling clients and their projects, doing everything to
make their businesses successful—but you don’t have time to make
each client feel like your only client, let alone find time to
build your business. We get it. We’ve been there, and we weren’t
okay with our clients (or our business) taking second place to
their projects. Now, clients are our first (and only) priority.
We take care of them so you can take care of business. In this
episode, we'll fill you in on ways we make clients feel like
they're the only client in the agency!


#2. Daily Pulse. Ever heard of this technique?
See our previous post here. Do you ever feel like you should
update a client, but you feel like you don't have anything to
update them on? Don't worry, we've been there too. If you're a
digital marketing agency, your clients are likely paying you the
big bucks for your expertise, so they deserve regular updates and
face time. That's why we started The Daily Pulse. We're going to
share exactly how we update clients on the daily. It transformed
our client communications, and we think it'll transform yours
too.


Have we met yet? We’re DOT & Co., once a digital marketing
agency like yours, now we’re here to help you do what we did for
ourselves: Create experiences that make your clients weak in the
knees. Not only will we nurture lasting relationships with your
clientele, we’ll free you up to do what you want (and need) to do
in your business. Say hello to freedom. Email us to start the
conversation!





[HELPFUL LINKS]


Onboarding Checklist: Grab our onboarding checklist
here. 


Meet with us: www.dotandcompany.co/contact





[ABOUT THIS PODCAST]


Welcome to the Happy Clients Podcast, brought to you by DOT and
Company-- the world's best and only team of client account
managers for digital marketing agencies. Whether you're a virtual
assistant, an agency owner, or a client-facing account manager,
we all deal with clients. Lucky for you. client management is
what we do best. On the happy client's podcast, we won't shy away
from the ups and downs of managing clients in the agency world,
but we'll be right there alongside you to learn together and
share the real juicy stuff we'll undoubtedly face when it comes
to client management. Now, let's dig in, chat CAM life and have
some fun along the way.


Cheers, to happy clients.