64. Why Are We So Obsessed With Keeping Clients Happy?

Want to retain more clients? Obsess over the client management
process.


At DOT & Company: client retention is the name of our game.


Why We Are So Obsessed With Keeping Clients
Happy:
We're natural people-pleasers. We always put clients first as
we care deeply about being premium and always on top of
things.
We're hired BY agencies to keep THEIR clients happy, so our job
KPIs are mainly around timely and professional communication— ie
happy clients!
Happy clients are something that can be lacking nowadays with the
online world. At DOT, we believe that clients deserve premium
client experiences —it's in our blood. That's what we strive to
achieve every day.

Dive into this #HCP episode to learn what makes us tick at DOT.
Our team prides ourselves on being top-notch Client Account
Managers, and we quite literally love to eat, breathe, sleep,
clients.


[HELPFUL LINKS]


Onboarding Checklist: Grab our onboarding checklist
here. 


[ABOUT THIS PODCAST]


Welcome to the Happy Clients Podcast, brought to you by DOT and
Company-- the world's best and only team of client account
managers for digital marketing agencies. Whether you're a virtual
assistant, an agency owner, or a client-facing account manager,
we all deal with clients. Lucky for you. client management is
what we do best. On the happy client's podcast, we won't shy away
from the ups and downs of managing clients in the agency world,
but we'll be right there alongside you to learn together and
share the real juicy stuff we'll undoubtedly face when it comes
to client management. Now, let's dig in, chat CAM life and have
some fun along the way.


Cheers, to happy clients!