91. The Playbook for Scaling Your Agency with Josh Johnston

A Chief Operating Officer's experience is all yours ....
meet 321 Pockets


We invited Josh Johnston on The Happy Clients Podcast to talk
about all things ops inside agencies. Josh Johnston is the
founder and operator of 321 Pocket Ops. Josh stepped into the COO
role of Welling Media from 2018-2020—Scaling to a multiple 6
figure monthly revenues, 20 employees, and helped in the
undertaking of its successful acquisition. Today, Josh is
consulting with various agencies in the U.S. and Europe to help
them scale their revenues, teams, and profits.


In this episode, Josh tells all about what to hand off in your
agency first. We can't wait for you to listen in!








[HELPFUL LINKS]


Onboarding Checklist: Grab our onboarding checklist here. 


[ABOUT THIS PODCAST]


Welcome to the Happy Clients Podcast, brought to you by DOT and
Company-- the world's best and only team of client account
managers for digital marketing agencies. Whether you're a virtual
assistant, an agency owner, or a client-facing account manager,
we all deal with clients. Lucky for you. client management is
what we do best. On the happy client's podcast, we won't shy away
from the ups and downs of managing clients in the agency world,
but we'll be right there alongside you to learn together and
share the real juicy stuff we'll undoubtedly face when it comes
to client management. Now, let's dig in, chat CAM life and have
some fun along the way.


Cheers, to happy clients!