If Your Team Needs Help With Written Communication, Listen To This

If Your Team Needs Help With Written Communication, Listen To
This


Written communication is a basic (but very important) aspect of
being a strong client manager. But, often it's hard to teach
someone, especially if they come to your agency with old habits!


You know that saying, you can't teach an old dog new tricks?
We'll you can, and you're about to learn how.


We were asked by SO many agency owners how we train our team on
written communication that we dedicated one of our monthly
internal training sessions to this topic. We met as a team and
talked about our best practices when it comes to written
communication—whether that's email, Slack, Asana, ClickUp, or
anything else that we are touching as a Client Account Manager.


In this episode, you will hear the exact training session that we
did internally here at DOT & Company, and you will also hear
from a couple of our Client Account Manager's struggles as they
are working inside of agencies. We even had a question from one
of our training sessions "how do I know if I'm
being too positive in my
written communications to clients?".


Whether you are an agency owner or you are training your team to
communicate with your clients, share this episode to improve your
team's written communications.








[HELPFUL LINKS]


Onboarding Checklist: Grab our onboarding checklist here. 


[ABOUT THIS PODCAST]


Welcome to the Happy Clients Podcast, brought to you by DOT and
Company-- the world's best and only team of client account
managers for digital marketing agencies. Whether you're a virtual
assistant, an agency owner, or a client-facing account manager,
we all deal with clients. Lucky for you. client management is
what we do best. On the happy client's podcast, we won't shy away
from the ups and downs of managing clients in the agency world,
but we'll be right there alongside you to learn together and
share the real juicy stuff we'll undoubtedly face when it comes
to client management. Now, let's dig in, chat CAM life and have
some fun along the way.


Cheers, to happy clients!