Should I Train My Account Manager or Hire Someone Else?

We are often asked, should I invest more in training my
account manager or hire someone else?


It can be a tough decision - as we all know how important it is
to have someone you can trust to look after your clients.


Otherwise, you’ll never get out of the day-to-day client
communication!


To help, we’re breaking down the 4 key qualities we look
for in a client account manager:
Personality Confidence Speed of communication Quality of
communication & attention to detail

We also dive into what the red flags are i.e., when it’s time to
hire someone else.








[HELPFUL LINKS]


Onboarding Checklist: Grab our onboarding checklist here. 


[ABOUT THIS PODCAST]


Welcome to the Happy Clients Podcast, brought to you by DOT and
Company-- the world's best and only team of client account
managers for digital marketing agencies. Whether you're a virtual
assistant, an agency owner, or a client-facing account manager,
we all deal with clients. Lucky for you. client management is
what we do best. On the happy client's podcast, we won't shy away
from the ups and downs of managing clients in the agency world,
but we'll be right there alongside you to learn together and
share the real juicy stuff we'll undoubtedly face when it comes
to client management. Now, let's dig in, chat CAM life and have
some fun along the way.


Cheers, to happy clients!