Want *Actual* Happy Clients? Here's How The Account Management Role Should Look & Work Inside Your Agency | with Craig Rodney

Want Actual Happy
Clients? Here's How The Account Management Role Should Look &
Work Inside Your Agency | with Craig Rodney





On the Happy Clients Podcast, let’s dive into a topic that’s
going to transform the way you look at the Account Management
function in your agency. This will make your clients genuinely
happier, but also, your team. Today, we’re talking about the
magic of account management with none other than *the* Agency
Coach, Craig Rodney.





Successful scaling isn’t just about working harder; it’s about
delegating effectively and empowering your team to take ownership
of their roles. Here’s a secret: the real growth happens when you
upgrade not just your clients but also your team.





In this episode, we tap into Craig's 15+ years
of experience growing, scaling (and later)
exiting an agency. He shares what he's seen work
and not, which I'm confident you'll walk away with a notepad full
of ideas to implement.





[HELPFUL LINKS] Onboarding Checklist: Grab⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠our
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠onboarding checklist
here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠





[ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast,
brought to you by DOT and Company-- the world's best and only
team of client account managers for digital marketing agencies.
Whether you're a virtual assistant, an agency owner, or a
client-facing account manager, we all deal with clients. Lucky
for you. client management is what we do best. On the happy
client's podcast, we won't shy away from the ups and downs of
managing clients in the agency world, but we'll be right there
alongside you to learn together and share the real juicy stuff
we'll undoubtedly face when it comes to client management. Now,
let's dig in, chat CAM life and have some fun along the way.





Cheers, to happy clients!