Are Out-of-Home Deliveries and Returns the Future of E-Commerce? (Mike Richmond, CCO at Doddle)

Today's guest on The Logistics Tribe Podcast is Mike Richmond, the
Chief Commercial Officer of Doddle. Doddle builds technology that
enables e-commerce customers to collect and return their online
shopping from the place that suits them best. Together with our
host, Dana von der Heide, Mike talks about the the following
topics: - How Mike went from being a lawyer to being the Chief
Commercial Officer of Doddle - How the idea for Doddle came about
and how the model has changed over time - The COVID-impact on
e-commerce, the parcel carrier business and Doddle - The parcel
carrier setup of Doddle around the world - How end customers think
about out-of-home vs. at-home delivery and how that varies across
the world - Why PickUp DropOff (PUDO) networks with lockers and
parcel shops are so dominant in China - What merchants and carriers
are doing to encourage end customers to use PUDO - The challenge of
integrating out-of-home delivery into the merchant checkout process
- The challenge of e-commerce returns and the value of using a
white-labeled digital returns platform - How Doddle encourages
parcel carriers to innovate and form partnerships - Why Saudi
Arabia happens to be the ideal place for PUDO vs. home deliveries -
How Doddle manages the challenge of integrating into existing
systems - The future of alternative delivery points. Where is the
innovation happening? - The promise and challenge of
click-and-collect for online and offline merchants - The future of
same-day delivery. Will it ever be mainstream? Does it even have to
be mainstream? - The example of Nike’s PUDO network inside gyms in
London - How Mike things about making logistics more interesting as
a career choice and how to make the field more diverse - and more
Please subscribe to The Logistics Tribe Podcast, so you don't miss
any of the future episodes. To learn more about Doddle, visit:
https://www.doddle.com/ To connect with Mike, visit:
https://www.linkedin.com/in/mike-richmond-5170b835/ To connect with
Dana von der Heide, host of the Logistics Tribe, visit:
https://www.linkedin.com/in/danavonderheide/ To connect with Boris
Felgendreher, host of the Logistics Tribe, visit:
https://www.linkedin.com/in/borisfelgendreher/ To connect with
Marco Prüglmeier, host of the Logistics Tribe, visit:
https://www.linkedin.com/in/prueglmeier/