Kelly Robinson - Home Depot

You might not think of Home Depot as a leader in human centered
design, but 1.5 Billion transactions a year has taught them a few
things. Today we'll talk with Kelly Robinson about how they're
using UX and content strategy to keep customers happy and coming
back for more.


Kelly is a UX content strategist with The Home Depot. She’s
spearheaded content and design initiatives across multiple
industries, from retailers like eBay to entertainment companies
like Blue Man Group. Her specialties include information
architecture, UX writing, user research, and front-end
development. Kelly is an animal welfare advocate who finds
delight in songwriting, camping, and spooky stories.


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