Ep 47 Pat Ryan: Build a business people are proud to work for

What is the greatest quality of the best business builders in our
industry?


After putting together today’s episode, I’m now certain it must
be the ability to get the best out of people.


Pat Ryan is a broking legend.


He’s the visionary who saw that globalisation was going to create
the need for global brokers to serve the global companies that it
would create.


But it’s one thing having a vision – it is completely another to
be able to execute on it.


Today you get to find out how he did it. You meet Pat Ryan in a
different context. Here he’s not standing at a lectern giving a
keynote speech or being quoted in a press release, he’s in direct
conversation with me.


We start by dissecting his latest major broking deal to merge RSG
with All Risks and move through the art of buying and building
broking businesses to consolidation and Marsh-JLT and Aon-Willis.


Spitzer makes an appearance and we go into business ethics and
culture, his advice for anyone joining the insurance industry and
finally what he would like his legacy to be.


Listening back what struck me was how much we laughed during our
conversation.


Pat has bought and grown hundreds of businesses and this
encounter proves beyond any doubt that he does this by putting
people at ease and in a place of complete trust.


In short he knew how to get the best out of me and he did just
that, in the same way he has been doing throughout his career.


The result is easily the best interview of the Voice of Insurance
series so far and one that I think will stand the test of time
for many years to come.


We thank Claims Direct Access (CDA) and Bolton Associates for
their support today.


Don't forget to ask Mark about advertising opportunities on the
podcast. mark@thevoiceofinsurance.com