Ep155 James Hands CEO Miller: Always looking through a client lens

Todays’ guest is a CEO who has just started in post at one of the
London Market’s longest-running independent broking houses. As
one would expect James Hands of Miller is full of energy and
ideas on how to continue the broker’s impressive run of growth.
James is a broker’s broker and our discussion rarely beats around
the bush. He tends to get straight to the point. Miller is going
to grow organically and by acquisition, but it is going to keep a
laser-like focus on client need, culture and playing to the
broker’s specialist wholesale insurance and reinsurance
strengths. We run through how the tough market is playing out for
Miller and its clients, whether third party capital backing has
changed the firm’s culture and how the group is reacting the
major technological changes that are transforming the way
business is done across broad swathes of the market. James is
excellent company and gives the impression of an open-minded and
pragmatic leader very comfortable with where his business is and
where its strategy is likely to be taking it in the future. LINKS
We thank our naming sponsor AdvantageGo:
https://www.advantagego.com/ And our advertiser Bolton
Associates: https://www.bolton-associates.co.uk/