Special Ep Andrew Bart, CEO International Operations Crawford & Company: The Future of Loss Adjusting

One of life’s great paradoxes is that when something is so core
to everything that you do that you can’t imagine being able to do
your job without it, that’s often when take it a little for
granted. And I think that’s what the insurance industry is guilty
of when we think of loss adjusters and other trusted third party
claims professionals. That’s why I’m delighted I was able to have
such an in-depth and probing conversation with Andrew Bart CEO of
International Operations at Crawford and Company. It’s clear
after our meeting that while many in the sector will regard
Crawford’s services as a given and a constant, Crawford itself
does anything but. This may be a market-leading business with a
very strong position globally, but it is constantly challenging,
reinventing and disrupting itself as the world develops. For
instance, how does an adjuster scale up and scale down flexibly
in the face of ever more frequent, severe and global loss events?
And what about when these events occur simultaneously at
different points in the world? How does an adjuster rise to the
challenge of new developments like parametric insurance, the huge
increase in intangible assets and social phenomena like the gig
economy? And how about resurgent inflation and the mega-trend of
ESG and the transition to net zero which is going to change
fundamentally how insurers and their customers deal with all
claims in the future? Well, the answers are all here. And they
involve a huge amount of technology and data and an enormous
amount of collaboration as well as a subtle shift in focus from
hindsight and learning historical lessons to foresight,
prediction, prevention and prescriptive actions. You may not have
thought of all these things, but I can assure that Andrew has
very deeply. The result is a fascinating podcast that will give
you a clear idea of what the third part claims professionals of
the future are going to look like. And I think that after this
you won’t take loss adjusters for granted ever again.