S3 Episode 5 - The Direct Approach

In a friendship, is it acceptable and necessary sometimes, or
uncharitable and grudgeworthy, to say 'You did X and I didn't like
it' or 'I'm angry with you because you said Y'? Sophie is joined by
psychotherapist Helen Acton for much jolly disagreement on this
subject. Why would Sophie never in a million years tell friends,
family, acquaintances or anyone that they'd upset or annoyed her?
And why does Helen adopt the opposite approach? Is it just down to
personal preference or is there a better way to approach these
things? Listen and decide for yourself!