How online graduate programs offer degrees at significant savings

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JUDY WOODRUFF: Now we continue our special
series on Rethinking College with a look at graduate students who
pay little or even nothing for a top 10 master’s degree program.


Hari Sreenivasan has our report.


It’s part of our weekly segment Making the Grade.


HARI SREENIVASAN: It’s graduation day, and these
two students are earning their computer science master’s degree
from a top 10 program in the country. But it’s the first time
they have ever visited campus.


VANESSA ANDERSON, Graduate: This whole
experience was very surreal. This is my first time on campus,
being here. The energy in this room was crazy.


HARI SREENIVASAN: Students Vanessa Anderson and
Miguel Morales did all of their course work for Georgia Institute
of Technology online. Neither live in Georgia.


MIGUEL MORALES, Graduate: I’m going to be
working in autonomous systems, and just it’s a dream job.


HARI SREENIVASAN: And a job which pays. The
average starting salary for Georgia Tech’s master degree
graduates is $150,000.


This spring, 64 students earned their computer science master’s
degree on campus, but 212 earned them online.


CHARLES ISBELL, Professor, Georgia Tech:
The degree is the same on the transcript. It’s the same on the
diploma. There’s no distinction whatsoever.


HARI SREENIVASAN: Charles Isbell, a senior
associate dean for Georgia Tech’s College of Computing, helped
design the online master’s program.


CHARLES ISBELL: It’s about accessibility. We see
that we can get many more people who don’t look like the
traditional folks that we have coming on campus.


HARI SREENIVASAN: In fact, online students are
typically older and have full-time jobs. Online, there are nearly
twice as many of students of color than on campus. And while
Isbell insists the quality of learning is equal for the two
programs, he points out one key difference: cost.


CHARLES ISBELL: There’s a huge difference in
price. So, for our on-campus degree, it’s somewhere north of
$42,000 a year. For the online degree, it’s $6,600 for the entire
degree.


HARI SREENIVASAN: So, if the experience is the
same, how can you deliver a product at $6,600 that you’re
delivering at $42,000?


CHARLES ISBELL: Well, there’s two big things.


The first is, we don’t have to pay for buildings. We don’t have
to build new classrooms. But the really big difference is scale.
So we have about 4,500 students in the program, compared to the
400 or so that we have on campus.


HARI SREENIVASAN: A recent Harvard study of
Georgia Tech’s online master’s concluded that the combination of
a top 10 program offering a traditional degree at significant
cost savings has created a whole new consumer market in higher
education.


For some students, tuition is actually free. That’s because many
companies offer their full-time employees tuition reimbursement.
Student Nica Montford is a data integrator for General Motors
Innovation Center in Roswell, Georgia.


NICA MONTFORD, Online Graduate Student,
Georgia Tech: Every GM employee gets $8,500 to spend in higher
education every year, and so it falls well within the $8,500 that
we get.


HARI SREENIVASAN: After two-and-a-half years
studying online, Montford plans to graduate this December.


NICA MONTFORD: I’m focusing on the social
computing aspect, social media, and the social landscape. I’m
really interested to see where I can take it, as it expands, and
as it grows, and OK be on the leading edge.


HARI SREENIVASAN: Master’s student Eboni Bell, a
product software engineer for AT&T, is also taking advantage
of tuition reimbursement.


EBONI BELL, Online Graduate Student, Georgia
Tech: I knew I wanted to get my master’s, and I also knew that I
wanted to have a company that paid for it, because I didn’t want
to go into even more student loan debt.


HARI SREENIVASAN: Bell would like to start her
own company using technology to help solve societal problems,
like obesity and diabetes.


EBONI BELL: I’m interested in interactive
intelligence and how can we use, leverage artificial
intelligence, leverage data itself to change the world.


HARI SREENIVASAN: But does learning suffer when
the human connection found in physical classrooms is missing?
Isbell says no.


CHARLES ISBELL: If you’re on the fourth row, the
fifth row, the 27th row, you’re about as close to me as someone
who is online, right? You’re not really getting the face-to-face
interaction.


HARI SREENIVASAN: Eboni Bell agrees. In fact,
she says, the way our culture thinks about a classroom should be
reconsidered. Evolving technology, she says, allows her to keep
in constant contact with classmates.


EBONI BELL: We communicate daily through chat.
We communicate through Google Hangout, through videoconferencing.
We e-mail each other back and forth.


HARI SREENIVASAN: However, Bell says answers
from teaching assistants are not as immediate.


EBONI BELL: I have to go to this online
discussion, type my question, and then wait for a response. And,
usually, the response isn’t no more than a day, but even the fact
that I have to wait for a day, whereas, if I’m in the classroom,
I raise my hand and I get immediate feedback.


HARI SREENIVASAN: That’s where Georgia Tech
professor Ashok Goel comes in. A professor of computer and
cognitive science, Goel created an artificial intelligence tool
to help answer questions for the 4,500 online master’s degree
students.


And this is Jill Watson.


ASHOK K. GOEL, Professor, Georgia Tech:
That’s right.


HARI SREENIVASAN: What does Jill do?


ASHOK GOEL: Jill is an artificial intelligence
T.A. So, as students ask questions, Jill gives answers to those
questions.


HARI SREENIVASAN: Why is there a need for an
artificial intelligent T.A.?


ASHOK K. GOEL: That’s a very good question.


So, what happens is that students who are highly motivated,
highly engaged, they ask thousands of questions. Some of this can
be delegated to an artificial intelligent T.A., thereby relieving
the professor to answer more creative questions, more open-ended
questions.


HARI SREENIVASAN: So, you’re saying, let the
artificial intelligence deal with the easy ones, and let the
humans deal with the tough ones?


ASHOK GOEL: That’s right. Yes.


EBONI BELL: We don’t really notice who is
answering our questions, as long as they’re giving us the best
answer. It doesn’t need to be a human.


HARI SREENIVASAN: But she still sees an
important role for professors.


EBONI BELL: We need professors. We need people
that are going to help motivate us still in the class, and help
us understand why we’re even taking the class.


HARI SREENIVASAN: Not all courses can go online
like this.


CHARLES ISBELL: Why not?


HARI SREENIVASAN: There have to be things that a
campus experience provides. Otherwise, why would we have campuses
at all?


CHARLES ISBELL: Well, we have campuses because
we didn’t have online education 150 years ago, right? Students
have to feel they’re a part of that community. They have to feel
engaged. That’s what you get being on a campus. You get to meet
people. You get to build friendships.


You still get to do that online, if you provide the support for
the students.


EBONI BELL: We all have the same goal. We want
to do well. We want to succeed. And so that bringing that all
together, we find ways to make it work.


HARI SREENIVASAN: In Atlanta, for the PBS
NewsHour, I’m Hari Sreenivasan.


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significant savings appeared first on PBS NewsHour.