High-Consequence Success, with K. Scott Griffith (Risk, Management, Systems, Leadership)

K. Scott Griffith is the founder and managing partner of SG
Collaborative Solutions, LLC and author of the world's first
Collaborative High Reliability improvement programs, recalls
averting catastrophe for the airline industry, working for NASA,
and tackling risk A.S.A.P., and explains the sequence of
reliability, the essential attributes of a highly reliable
organization, socio-technical improvement, unlinking staff from
systems, normalization of deviancy, doing risk assessment on
white rice, and mistaking "The Big Bang Theory" for a
documentary.