Fast Growth B2B Marketing: From 0 to 500,000 Users with Jim Fowler, CEO Owler

How can you drive fast growth with B2B marketing?


In this interview, you’ll hear from Jim Fowler, founder of Owler,
on what he’s learned to grow fast. Owler – a free competitive
intelligence platform – went from 0 to over 500,000 users. And
they’re on pace to exceed a million users by the end of this
year.


I first met Fowler when he was the co-founder of the cloud-based
contact management platform Jigsaw, which he sold to
Salesforce.com for $175 million (now Data.com).


Writers Note: The transcript has was edited for publication.


Brian: Jim, tell us about your
organization. 


Jim: Sure, Brian. It’s a pleasure to be on
the show. Owler is a competitive intelligence platform.
All business professionals use it, but our
biggest participants are sales and marketing folks that
really need to keep their finger on the pulse of their
competitive grasps. That means their competitors, their
customers, their prospects, their partners, etc.


The general trend here is there’s just so much information out
there. Our goal with Owler is to become a must-use tool that
gives a lot of very crisp information that people can absorb.
That’s the key thing that we’re a tool that helps people outsmart
their competition of the competitive intelligence platform.
Brian:  Your brand name is derived from your last
name, right?

Jim: One of my marketers came up to me as we were naming the
company, and we were looking at a bunch of different names like
Jigsaw.  I love that name. I mean, it’s a simple word
putting the pieces of the puzzle together. Yeah, it worked great.
That was a high bar to get over. She came to me and went,
“Fowler, I’ve got the perfect name for our company: Owler.” I
laughed and said, “Yeah, haha. Funny.” I thought she was joking.
She’s like, “No, I’m serious. First of all, it’s five letters.
Number two is that owl, wisdom, and people will be able to spell
it. Most people aren’t going to associate it with your last name,
which is true.” You’re more astute than most, Brian.


I was embarrassed by it at first, but now I love it. Of course,
we have a cool little owl. By the way, the Owl’s name is Jim, so
Jimf Owler. Any of your listeners are users of Owler, and I
imagine there are thousands. They’ll be familiar with our owl
that we call Jimpf.


After you sold Jigsaw to Salesforce.com, why didn’t you
decide to ride off into the sunset? 
What inspired you to start Owler?

Well, that is a great question. I can tell you they’re a few
times along this path that I’ve wondered that same thing.
Startups are not easy. I equate a startup with a bag of problems.
There’s just a bunch of issues to solve. You know, I was still a
pretty young guy. Jigsaw was a great acquisition. It was a
$175-million-dollar acquisition at that time. By far and away,
the largest Salesforce has ever done. Now, that’s pocket change
for those guys. They’re doing massive stuff.


I think that you realize that you don’t really do it for the
money, especially once you’ve had an exit. You realize that the
creation, the ability to go out and make something out of nothing
and create a company that employs many people, but more
importantly, build products that people love. I mean, that’s what
gives me a charge. I’m really pleased.


At Owler, we’ve doubled our user base over the last ninety days
to 500,000 active users. We’re going to blow past a million
active users on those things by the end of the year. We’re
starting to look at ten million, which is about one-tenth the
size of LinkedIn. That becomes a globally important company. I
think that’s what really drives founders because you want to …
It’s like being a chef. You want to cook food that people love,
and when you found a company, you want to create a product or
products that people love. It’s a big endorphin hit.
How did you acquire so many active users so
quickly?

Yeah. There’re a couple of things that I’ve learned both at
Jigsaw and Owler. The first answer for all your listeners out
there is it’s never easy. That sounds great, but what you need to
understand is back in ’13 and ’14, as we struggled a way to get a
really engaging product, there were many days where … When you
first asked why didn’t you ride out into the sunset, there were
many days during that time where I just went, “Why am I doing
this?”


If you’re feeling pain, that’s the normal situation. Jigsaw never
grew this fast. Jigsaw was more of linear growth. This is really
hockey sticking, which is super fun.


The on the ground advice I will give is the first order of
business is to dial really in SEO. SEO is something that everyone
hears and understands search engine optimization, but that’s the
free traffic that you get. Really getting your SEO strategy down
is critical. At Jigsaw, we spent a lot of time and effort on paid
SEM, search engine marketing, and different types of paid
traffic. It’s not only expensive. It just isn’t as effective in
our experience as SEO.


There’s always an eighty-twenty rule, by the way, for startups.
I’m a big believer that you want to focus on the eighty, and then
once you become a more mature company, focus on the twenty. This
is a classic principle that eighty percent of your return will
come with twenty percent of the effort. And then the last twenty
percent of your return is going to require eighty percent of the
effort. So make sure that you’re hammering that first eighty
percent return with twenty percent of the effort and really
focusing on that.


I find it’s with all of the traffic driving things that you do.
That’s number one, but to me, that’s the one that you cannot
disregard. You have to pay attention to SEO.
What are some of the other lessons you have learned
along with the way?

These are things that most of your listeners probably already
heard, but I will reemphasize them because they’re trite and
true. I’m a real believer that your product is your marketing.
Obviously, if you’re an expensive enterprise product, that’s
slightly different because it takes more time to get users, but I
still argue that it’s the same.  … It is that you can sit
there and beat on all of these different ways to get traffic and
users, but when you have a product that people love, that is your
best marketing because that’s when it starts getting viral.


We found this at Jigsaw, and we’re finding it even more now that
SEO gets people exposed to your product. Then once they do, it’s
a viral impact, and now the viral side of Owler is what’s making
it grow so fast. SEO doesn’t grow exponentially. It grows
linearly, whereas viral grows exponentially. You can only get the
hockey stick with some viral component. Yes, you can spend a
bunch of time with different software that helps get the word out
and all that, but I’m old-school in that way that you know it
when you see it. When the virality is there, you know it, and
when it’s not, it takes time, and you need to keep working on
just making sure you have a compelling product. I recommend a
parallel path on SEO and product optimization.
What do you see as the future of B2B sales
marketing?

I would say that the biggest trend I see is when I talked about
this at Jigsaw, and I’ll continue to talk about it now.
Salespeople are going to continue to have to become better
marketers.


With Jigsaw, we provided a set of contact data to communicate
with people directly with phone numbers and business email
addresses. I said at the time, what this means is that the people
on the receiving end of these communications will get more and
more communications. It’s a funny thing. Sales and marketing,
their job is to communicate with people that don’t really want to
be communicated with, but they need to be because they need to
buy stuff.


I think that we’re going to continue to see the buyers or the
receivers of these communications get more and more of it, and
it’s become more and harder to rise above the noise. What it
means is salespeople are going to have to become better
marketers. They’re going to have to work hand in hand with
marketers to get them.


Marketers, frankly, are going to have to become gods because
their job is just getting harder and harder. I mean, people have
no attention. We’re in the age of a hundred and forty character
limit because all people will read, which makes the job tough.
With that in mind, all of our communication is crisp, simple,
scannable data.


For instance, our descriptions of companies are one sentence
long. We only allow a hundred and forty character description of
a company because we know people won’t read more than that. I
think understanding these trends is critical regarding future
success. It’s going to continue to accelerate, is my prediction.
What would you say to B2B marketers out there who want
to help their sales team sell more effectively today?

I’m a big believer that marketing’s number one job is to take
away salespeople’s excuses for not making their number.


What you don’t want is you don’t want the finger-pointing. Do you
know what I mean? Marketing’s typical, “Hey, I’ve got this budget
I spent on it, and sales are so lazy they’re not even following
up the leads that I’m driving them,” and sales will sit there and
say, “Marketing, you’re sending me crap leads.” As a CEO and
knowing both sides of this and having come up through the ranks
as a VP of sales and salesperson before I founded Jigsaw, I’m
just a big believer that it’s all about numbers.


Sales are the most measurable department in your organization
after finance. What mind boggles me is how rarely people really
measure sales all across the board. They’re getting better, by
the way. Data is becoming more available everywhere, but to me,
that marketing’s job is to take away their excuses. It’s basic
funnel management that you need a certain number of leads
cranking in. There’s always going to be a little bit of fight
around the quality of those leads, but to me, that’s just all it
really is marketing providing the air cover, being able to bring
those leads in whatever is the most cost-effective way. To me,
it’s that simple to where you’re just going, “This is a sales
issue. This is not a marketing issue.”


I always look at, by the way, is the further part of that … I
think the way you want to manage sales is to expect nothing from
marketing. Anything you get from marketing is a bonus, and then,
of course, it’s the CEO’s job to go hammer marketing to make sure
that they’re meeting sales.


When you approach it in those two ways, you have a very healthy
look at how it’s supposed to work instead of making it
adversarial.
Are there any success stories that you could
share?

Yeah. Jigsaw, we did this really, really well. There was a real
healthy tension between marketing and sales, where marketing was
really pushing and … I would say that the best way to do it has a
way to manage the leads. There’s so much software out there now
for marketing … All that marketing automation solutions have come
so far since we did it …


Regarding feeding sales, I don’t have any magic pills. There was
a sales methodology, and it is today one that I still recommend
that I think your listeners will find interesting. It’s what I
call an email sandwich that was very effective as a specific
example.


Yeah, tell us more about it.


Yeah. From a sales or marketing … It depends on which function
it’s going to align and wherein the pipes you are. When you’re
out there trying to push new business, you’re trying to take a
company from what I call a suspect. We believe that these folks
should be buying our products to a prospect, knowing that they
have needed budgets. There’s a lot of communication that goes
there.


I’m – again, you’ve heard me use the word old school a little bit
… I’m a big believer in this concept of email sandwich. Email,
phone call, email. Email, phone call, email. There’re folks out
there that love to just email, and there’re folks out there that
go, “Oh, email … No, you got to call them.” I’m a big believer in
using both of those in a sandwich way.


This is where marketing and sales really need to work together
because marketing is usually expert at AB testing messaging to
get people to respond to something. Sales are the point of the
spear. They’re the ones that are really learning what works and
what doesn’t work and have excellent communication between these.
That’s what we did well at Jigsaw. We’re focusing on our user
growth and engagement of billing the database. We’ll do it as
well, but I found that this helps sales and marketing get in sync
of sales doing kind of the test bed of what works and then
marketing finding ways to automate that to marketing automation.
To get that first email out and making sure to leave the voice
mail so they can hear your voice.


That’s another key thing from a sales perspective. It humanizes
the experience. It’s harder and harder to leave voice messages
now. Phone systems have changed even since Jigsaw was sold, but
there are still ways to get your voice in front of people that
humanize it. Again, this is building on what I talked about
earlier about salespeople becoming better marketers.


Then, of course, following with email. I just found these email
sandwiches are a simple concept to understand. You test the heck
out of them regarding what works with different audiences, but I
find that that brings sales and marketing really closely
together, and it’s a structure that everyone understands and can
focus on.


Brian: It’s a great suggestion. At the age where I believe that
we’ve overemphasized, or the pendulum has swung too far to
inbound marketing. You’re advocating to humanize your brand by
having human beings and a human touch connect with your customer.
There’s a real person behind the company that the email is coming
from, a real person.
Do you have any tips or advice you give to sales or
marketing leaders who want to grow revenue rapidly?

I would say that my biggest tip is to be absolutely aggressive
about your time. The number one mistake that I think I’ve seen
marketing and salespeople do is spend time on that nonproducing.
The long side of the Pareto principle. They’re not sitting down
from the very beginning going, “Okay, what is the twenty percent
of our effort that produces eighty percent of the return?” It’s
always different for every company regarding what are the things
that are going to move it.


To me, I know it sounds formulaic, but I believe this is the
problem. What I push as a CEO is the twenty percent that’s moving
the needle of your effort and then putting eighty percent of your
time into those programs. Do less, not more. Figure out what
works, and don’t go out there and try to put too many balls in
the air. I think that’s the number one mistake that I see that
can hamper your driving revenue.
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