Reducing Client Incidents through Big Data Predictive Analytics

vor 12 Jahren

Podcast

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The Intel IT podcast channel is a resource of audio, video and IT whitepaper (PDFs) that enable IT professionals to engage with their peers in the Intel IT organization—and with thousands of other IT professionals—so they can gain insights into the too...

Technologie

Beschreibung

vor 12 Jahren

In 2013 Intel IT set a target to reduce all reported IT incidents requiring our attention by 40 percent by the end of the year. We devised a client incident prediction Proof of Concept (PoC) using Intel Distribution for Apache Hadoop software. Applying text analytics to millions of client event logs and thousands of client [...]