Ring, Ring! Mastering the First Impression – Live Call Analysis

Episode Title: "Ring, Ring! Mastering the First
Impression – Live Call Analysis"
Episode Description

What happens when a potential patient calls your dental office?
That first impression can make or break their decision to
schedule an appointment. In this episode of Dental Drill Bits,
Sandy Pardue and Dana Pardue
Salisbury analyze a real call from a dental practice,
breaking down what worked, what didn’t, and how small tweaks can
dramatically improve conversion rates. Listen in as they share
pro tips on phone etiquette, tone, and the must-have scripts that
turn callers into lifelong patients.
What You’ll Learn:

The #1 mistake team members make when answering the phone—and how
to fix it ️
How to confidently promote your doctor and practice without
feeling "salesy"
The importance of a warm, engaging tone—and how to achieve
it
How to avoid costly missed opportunities that waste your
marketing dollars
The four essential steps to a winning phone call: Greeting,
Discovery, Invitation, and Close
Why front desk training is the best investment
you can make for your practice
Real Results in Action:

One team member went from hesitant and unsure to a
rockstar receptionist just by making one small
adjustment to her approach. Tune in to hear how role-playing and
scripting turned her into a confident, patient-converting
machine!
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Sponsored by:

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Take Action Today:

️ Listen to one of your practice’s recorded calls—what areas
could improve?
️ Implement Sandy’s Cheerleader Method to confidently promote
your doctor
️ Role-play common patient objections with your team this week ️


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