One-on-Ones Part 2: Keeping Your Dental Team Aligned & Engaged

Episode Summary:
This week, Sandy is fresh off an energizing Front Desk Pro
seminar in Burbank, California—and she’s bringing the heat! Dana
and Sandy dive deep into a topic that every dental practice owner
and manager needs to master: employee one-on-ones. From handling
raise requests to increasing team engagement and reducing
turnover, this episode is packed with real-world strategies and
scripted verbal skills you can use right away.


Sandy shares how acknowledgment and structure transform the
culture of a practice, while Dana brings in heartfelt reminders
of how leadership impacts lives beyond the workplace. Whether
you’re avoiding tough conversations or want to build a better
team dynamic, this episode will give you the confidence (and
language) to lead.


In This Episode You’ll Learn:




Why repeat attendees at Front Desk Pro are proof that the
system works




What to say when a raise just isn’t feasible right now




The verbal skill every manager needs when a team member feels
unappreciated




How to handle “she’s doing my job” type complaints without
fueling gossip




The surprising way asking employees to “write it up” filters
noise from facts




How to build review systems that actually get followed
through




Why one-on-ones aren't about raises—they’re about retention,
growth, and clarity




A reflective exercise that helps you lead with legacy in
mind 




Upcoming Event:
️ Front Desk Pro – Philadelphia
May 9, 2025
️ Use promo code SECRETSAUCE (capital S in
Secret and Sauce) to save $100 per person
These sell out—don’t wait!


Thank You to Our Sponsors:


️ Plan Forward
Plan Forward makes membership plans easy. Their revolutionary
platform helps you grow your dental practice, improve patient
loyalty, and create predictable recurring revenue. Learn more at
planforward.io.


️ Mango Voice
Mango Voice is a cloud-based phone system built for dental
offices. It’s packed with smart features that help your front
desk perform at its best—from call recording and routing to
texting and integrations. See it in action at mangovoice.com.


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needs to stop avoiding those tough conversations.