How to lose a customer, gen x edition

How to lose a customer, the Gen X edition


We talk about a recent experience with the company that I used to
be a enthusiastic promoter of, but now I am simply indifferent to
customer service it seems in this age is a lost art even this
company used to know it in the end. I’m smart enough to use the
systems to circumvent it but we give examples of tremendous
customer service. I have gotten over the years from other
companies.