Communicating for Connection, With Charles Duhigg

Communication is a critical skill for leaders and managers, who
run into problems when their teams feel unsupported or unheard.
Charles Duhigg, Pulitzer Prize-winning journalist and author of
“Supercommunicators: How to Unlock the Secret Language of
Connection,” joins the Talent Angle Podcast to share his findings
on communication. Charles identifies different archetypes of
conversations and explains how to smoothly navigate them. By
articulating the skills and behaviors that leaders must develop
to become better communicators, Charles shows how communication
can build trust and connection with their teams.


Charles Duhigg is a Pulitzer Prize-winning journalist and the
author of “The Power of Habit,” which spent over three years on
bestseller lists and has been translated into 40 languages,
“Supercommunicators,” also a bestseller published in 2024, and
“Smarter Faster Better,” a third bestseller. Charles writes for
The New Yorker magazine and is a graduate of Yale University and
the Harvard Business School. He previously wrote for The New York
Times, and is a frequent contributor to CNBC, This American Life,
NPR and Frontline. He was also, for one terrifying day in 1999, a
bike messenger in San Francisco.


Jessie Knight is a vice president of research in the Gartner HR
practice. She leads research teams to identify best practices and
new opportunities to address HR executives’ most urgent
challenges. Her areas of focus include employee experience,
organizational culture, change management and the future of work.