SPOTLIGHT: Boosting Workforce Productivity with Booking Holdings CHRO Paulo Pisano

The proliferation of remote and hybrid work has forced managers
and HR leaders to rethink how they keep tabs on workforce
productivity. Meanwhile, emerging technologies like generative AI
have raised expectations for what future productivity can look
like. While productivity has always been elusive to define and
measure in the context of knowledge work, today’s environment has
further challenged organizations to develop new strategies.
Paulo Pisano, CHRO of Booking Holdings, joins the Gartner Talent
Angle podcast to offer his perspective on HR’s role in boosting
productivity. Touching on the linearity of work and the
relationship between stress and performance, he shares actionable
guidance for HR leaders looking to harness the full potential of
their workforce.





As Chief HR Officer for Booking Holdings, Paulo Pisano is
leading the company’s efforts to develop an integrated
long-term strategy in the people, organization
and diversity, equity and inclusion spaces. Paulo
and team are committed to fostering a workplace environment
where every employee can do their best work. Paulo joined
in 2020 as Chief People Officer for Booking.com and was
previously Chief People Officer at Galp. In the last
several years, he has been actively engaged in the fields
of learning and education through board and advisory roles
in organizations such as Singularity University, Teach For
All and STiR Education.





Peter Aykens is the chief of research for Gartner’s HR practice.
Aykens is responsible for building and leading research teams
within the practice to address clients’ key initiatives. Before
his current role, he spent over 25 years at Gartner leading
research teams focused on banking and financial services
strategy, producing numerous studies that addressed business
strategy, channels, marketing, customer experience and product
challenges. He holds a bachelor’s degree in political science
from St. Olaf College, a master’s degree in international
politics from Aberystwyth University (formerly known as the
University College of Wales, Aberystwyth), and a master’s degree
and a doctorate in political science from Brown University.