SPOTLIGHT: Thriving on Conflict with Amy Gallo

Conflict management is an increasingly essential skill for
individuals in leadership positions. However, it is a topic that
often makes people — especially leaders and managers — feel
uneasy. As leaders are responsible for handling conflicts between
their employees, teams, and peers, it is crucial for them to have
effective strategies for conflict management. Amy Gallo, the
author of “Getting Along: How to Work with Anyone (Even Difficult
People)," joins the Talent Angle podcast to provide valuable
insights and strategies on how to effectively manage conflicts
and transform them into productive dialogues within your
organization.


Amy Gallo is a workplace expert who writes and speaks about
gender, interpersonal dynamics, and difficult conversations.
She’s the best-selling author of “Getting Along: How to Work with
Anyone (Even Difficult People)” and the “HBR Guide to Dealing
with Conflict,” as well as hundreds of articles for Harvard
Business Review. For the past five years, Amy has co-hosted HBR’s
popular Women at Work podcast, which examines the struggles and
successes of women in the workplace. Her advice has been featured
in the New York Times, Wall Street Journal, Fast Company, BBC,
and NPR.


Caroline Walsh is a managing vice president in Gartner’s HR
practice. Her teams help HR leaders build and execute talent,
diversity, rewards, and learning strategies and programs.
Caroline has also led Gartner research teams on commercial
banking strategy and leadership. She holds a bachelor’s degree in
East Asian studies from Columbia University, and a master’s
degree in public affairs from Princeton University.