Ep 30 - Mark LaCour - Quality, Sales & Contract Review (Understanding the Standard)

A very special episode today, not just because we are talking sales
and finishing the Understanding the Standard Mini Series, but we
our guest today, Mark LaCour, Editor in Chief of the OGGN the Oil
& Gas Global Network.  Sales is so often not considered as
a part of the Quality Management System, but 100% should be. 
The fact is that sales buttresses the front and rear of the PDCA
Cycle.  Don't under estimate the value of communication and
skill of the sales team, and be sure to integrate with your
business operations.  Mark has some great suggestions from
strategy during implementation of a project to handling Management
of Change. Your sales team, sales process, contract review, and
identifying customer requirements UP FRONT is vital to winning
loyalty and customer satisfaction on the back end. Kyle was guest
on episode #18 not #29 (Kyle remembered the episode number
incorrectly) with Mark on the Red Wing Oil & Gas HSE Podcast
back in 2016, #018 Oil and Gas HSE Podcast: Quality Management
Systems and Eliminating Endless Paperwork. Find more about
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