Ep 32 - Mattress Mack, Customer Satisfaction & The Deming Way

Such an amazing interview we have for you today. 
#QualityMatters is here to demonstrate that Quality Management
principles are applicable everywhere you go.  This week is Jim
McIngvale, Mattress “Mack” of Gallery Furniture.  Gallery
Furniture is for those of you not in the Houston Area is a true
icon and landmark of Houston, and rightly so.  Mack owner of
Gallery Furniture has likely done more good of the folks of this
city and surrounding area than any other single person.  The
endless list of good deeds is truly amazing, but would not have
been possible if there not for the amazingly successful Gallery
Furniture. Mack quoted W Edward Deming saying that “work is life’s
greatest therapy”, and we here at Texas Quality Assurance believe
that to be true as well. The monkey's in diapers, parrots, and kids
playground inside the store don't hurt either (well worth your time
to drive out to check out Gallery Furniture folks) Mack talks about
the value of customer satisfaction and the extreme lengths he and
his company may go to in order to ensure it.  We’ve talked
before about how the customer requirements and customer
satisfactions are both the front and end, left and right of your
Management System. Checkout Video Interview Here #GalleryFurniture
and #MatressMack https://www.galleryfurniture.com/homeGALLERY
FURNITURE CARES "YOUR SUPPORT ALLOWS GALLERY FURNITURE TO GIVE BACK
TO THE COMMUNITY" and give they have.  Such a great example of
what can be done when good men and women work hard and smart
towards a goal.  Quality Matters folks, in so many ways. Learn
more about #QualityMatters & Texas Quality Assurance LLC: Learn
more about #QualityMatters & Texas Quality Assurance
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