Ep 36 -The Human Element

Quality is more than processes, protocols, procedures and profit.
Its about People. Our #QualityMatters Podcast episode this week
dives into one CEO's solution to the often neglected Human Element.
In fact he writes over 9200 Birthday Letters annually alone. A CEO
who writes 9,200 employee birthday cards a year explains the value
of gratitude Sheldon Yellen, CEO of the property-restoration
company BELFOR Holdings, Inc., hand-writes birthday cards to
each of his 9,200 employees as a way to say thank you.
https://www.businessinsider.com/ceo-writes-7400-employee-birthday-cards-each-year-2017-6
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