Ep 51 - Value of Habits and Systems in Quality Management

This week's episode is from a presentation given by Kyle Chambers
at the ASQ 1422 Christmas dinner. We all know QMS stands for
Quality Management System, but we far too often neglect the System
and focus too strongly on Quality Management. Habits play a vital
role in the development of a System. We use an example of the
"Tricky Triangle" and if you've ever been to Cracker Barrel, you
know what I'm talking about. It is such a simple game, but wow can
be hard to solve. However, once you've solved it a few times, it
can be done in less than a minute. This problem solving game
requires both skills from repeated operation (Habit) and critical
thinking. These lessons can and aught be applied to our corporate
training processes. For example, a landscape company that has a
high rework rate might benefit from a simple lay down yard to test
on and train their team on. Another example could be the crowded 50
or more people strong training events that might be better served
in small groups. It is a balance act no doubt, to balance the needs
of the individual with the needs of the budget. Thank you again to
ASQ Section 1422 for inviting us out. It is always a pleasure and
honor. Learn more about #QualityMatters & Texas Quality
Assurance
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