Ep 53 – What Gets Measured Gets Done

“What Gets Measured Gets Done” that sums it up.  So what you
measure matters.  Be aware that folks will sacrifice their
time, their effort, and your customer’s time and effort, so be
certain your measures that your people are held accountable to
drive not just the results but the behaviors to get there while
supporting your organizations WHY. Simon Sinek's Start with Why
Take the example from Simon Sinek's book Start With Why of
Bridgeport Financial.  https://www.bridgeportfinancial.com/
Who would have thought that a collections agency could build
stronger longer lasting relationships with the in-debted
person?  But they did, and it boils down to how they measure
their people.  Their measures drive the behaviors that drive
the results.  What Gets Measured Gets Done.  Be careful
what you measure, it just might come to pass. Simon Sinek's Start
With Why Learn more about #QualityMatters & Texas Quality
Assurance LLC: Learn more about #QualityMatters & Texas Quality
Assurance
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