Ep 57 - Mission Statements and Why They Matter

Mission statements aren’t meant to be generic words to fill a
checkbox.  Listen in as we continue our mini-series on The 7
Habits of Highly Effective People and share Covey’s experience with
a hotel chain and their mission statement.  In "Seven Habits
of Highly Effective People" Steven Covey checked in late to his
hotel where he was presenting in a convention room.  He asked
if room service was still available.  It wasn’t, but the desk
clerk immediately offered to get him a salad, a sandwich or
anything that might be available in the kitchen.  The next
day, Covey needed materials for his presentation.  After
getting the attention of a bell boy, the bell boy snapped to
attention and said, “I will solve your problem.”  Time after
time, employees were attentive, presumptive and ready to
serve.  Upon commenting this to the manager, the mission
statement was offered for viewing.  They didn’t just have one
mission statement; this chain had a hub of statements.  The
chain itself had their own, then this location had its own to fit
their location and their clients, and each department within this
location worked to create their own mission statement.  Each
one was a spoke going to the hub.  Mission statements matter,
more importantly, how they are created matter. Le Learn more about
#QualityMatters & Texas Quality Assurance
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